Sorry, but the version of Internet Explorer you are using is not supported. Please click here to upgrade your browser.

The primary use of a fire detection system is the protection of life, i.e. to evacuate the building and then notify of a fire as quickly and effectively as possible.

Currently less than 10% of the Fire Systems we install and maintain are connected to our Customer Service Centre (CSC) monitoring station. Of those that are, there is usually a simple Fire / Fault transmission – often using an existing signalling system.

Widespread differences in the local Fire Service response policies (due to unwanted false alarms) mean that the likelihood of an actual attendance to an Automatic Fire Detection activation is becoming increasingly less likely, as many Fire Services will not attend unless the site has manually confirmed that there is a fire.

The fire and security industry took radical action against unwanted / false alarms utilising technology for sequential and confirmed signalling many years ago to save on Police attendance. TrueInsight is the evolution of applying this approach to the Fire Detection market sector.

The Tyco TrueInsight solution provides:

  • Automatic Alarm Confirmed Signalling
  • Enhanced remote support
  • Capturing of all Fire Alarm Panel Site Data

Our solution works by providing verification of an actual alarm by transmitting significant additional signals such as confirmed fire, break glass call-point activated, intruder system set, together with the full fire alarm event history log via dual path monitored signalling.

To view the Tyco TrueInsight Video, please visit our videos page by clicking here.

Benefits of TrueInsight

  • Give Fire Brigades the confidence that a real fire has occurred through verified technology

  • Test Function - No need to contact the ARC (Alarm Receiving Centre) to place system on test, meaning the customer can do this whenever they like

  • Reduction in disruptive and costly false and unwanted alarms. Due to false alarms and the cost to service, Fire Brigades have increasingly refused to attend alarms passed to them from the ARC. Recent changes have empowered the Fire Brigades to charge for false calls to systems - up to £400 per false alarm

  • Rapid fault resolution and increased first time fix by utilising RESOLVE

  • All data is recorded within the Customer Service Centre, so customers will have historic records of system activity 

How We Can Help

Setting New Standards for Fire Alarm System Support and Service TrueInsight Explained

Click on the link below to view the Setting New Standards for Fire Alarm System Support and Service TrueInsight Explained brochure Find out more