Remote connection to customers fire detection or intruder alarm, reducing resolution time for any technical or user difficulties

  • Remote resolution of faults eliminates waiting time at site for technician attendance
  • 68% of all calls to the Customer Service Centre are resolved remotely, without the need for an engineer visit
  • Remote diagnostic of faults ensures attending technicians have the right materials and skills to implement first time fix
  • Customer help and support with system operations they are unfamiliar with or use infrequently

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