As part of its contract with Northamptonshire Schools, Amey must meet set SLA’s with regard to the timely repair of safety and security systems. Failure to meet these pre-defined levels could result in financial penalties.
To minimise the risk, Tyco appointed a dedicated and multi-skilled service engineer on this account; the engineer is based in the local area and has developed a specialist knowledge of each site and its systems, the engineer’s presence ensures an efficient response and repair process.
Amey and Tyco have developed an extremely close working relationship and regular review meetings are held to discuss lifecycle, product and maintenance issues and to ensure the required high level of service is being delivered. Tyco is able to provide expert advice and works as a consultative partner to help Amey get the best from their Fire and Security systems.
Click on the link below to view the Amey Northamptonshire School Case Study