First ScotRail is committed to improving customer information, particularly at times of disruption. With this in mind, they embarked on a project to improve the monitoring of activity at all of its stations and to combine that function with a two-way customer information system, designed to improve customer safety, reduce delays and provide information.
Tyco have been involved in this phased installation programme since its inception in early 1996, responsible for the initial 13 station pilot scheme, which proved the concept and was extended to 32 stations and is now at 240 stations. Tyco have now installed CCTV systems at 156 stations, and are responsible for the majority of the monitoring equipment within the communication centres.
Click on the link below to view the First Scotrail Case Study